Booking Terms and Conditions:

We appreciate that most guests will respect our property, however we must state the following conditions:

- By making a booking you agree to abide by and comply with these Terms and Conditions as they stand now.

- Guests authorise Lakeside Villas to charge all amounts agreed upon to their credit card. Your credit card acts as our property bond.

- Payments made by credit card may incur a surcharge as per our booking platform.

- The Villas are accessed via a 4-digit security pin number. Access details will not be provided until the Total Balance has been paid in full. You MUST bring this pin-code to gain access to the Villa. There is no guarantee that someone will be contactable upon arrival.

- The number of guests should not exceed the number stated on the Confirmation notice, fees will apply.

- The Villas may not be used for functions, parties or events and all bookings are for personal use only and are non-transferrable. Parties and Functions are strictly prohibited.

- Departure: the property should be left in a similar state to its condition on arrival. Check-out time is 10.30am at the latest, to allow time to prepare the property for next guests.

- The owner reserves the right to use existing payment facilities to compensate for Damage, Theft and loss, or any excess cleaning costs or costs incurred as a result of the tenant's actions. Disturbance to our neighbours, including excessive noise, is prohibited and will result in termination of rental or compensation for the aggrieved party.

- As you are aware the Lakeside Villas are situated in a rural area. We do advise that as much as we like to assist with the maintenance we do not control nature. On occasion we can see an elevated presence of certain insects including flies, wasps & mosquito's etc. We have provided insect repellent for all villas to use in these circumstances.

- The Villa number you have booked may not be the Villa number allocated to you. It is the managers discretion as to which villa you will be allocated.

- The number of guests staying in the Villa must not exceed the number of guests booked and paid for. The sofa bed may be used for a surcharge and by prior arrangement only.

- Additional costs may be charged to a guest’s credit card in the event that damage, beyond ordinary wear and tear, has been caused to the room and/or its contents and if items are missing. Without prejudice to any other remedies available, Owner shall be entitled to debit the credit card used to make the principal payment with quoted value of repairs/replacement.. Please notify us immediately should any breakages, damage, or loss occur during your stay. Management reserves the right to withhold the cost/s of repairs or replacements from your nominated credit card. Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you.

- In the case of any problem or complaint, it is important that you as the guests inform us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible. After hours numbers are available in your Villa Compendium.

Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made. We will try to rectify any problems as soon as possible and within reason. The booking is made in good faith and maybe subject to change.

- No Fake tan of any kind is to be used whist staying at the Villas- if any damage is caused as a result, the extra laundering/ replacement linen will be charged to your credit card.

- The guest is required to leave the property in the same clean, neat and tidy condition, as it was upon arrival. Additional costs may be charged to a guest’s credit card if additional cleaning services are required. This fee is based on $75 per hour.

- We ask that after 10pm (11pm on a Saturday night) guests adhere to our noise curfew and keep all noise to a quiet minimum. Should we receive a noise complaint from another unrelated guest in an adjoining Villa for noise made within the Villa, you will be liable to pay compensation for disturbing their stay. This may mean compensating their accommodation cost.

- No pets. No smoking inside villas.

- Please be aware that the property is a working vineyard with cellar door and restaurant facilities attached. We do our utmost to ensure you will not be inconvenienced by vineyard activities.

- If personal items are left behind, we are happy to post to you at your cost upon request. Loss - the owners take no responsibility for the tenant’s personal property.

- The Lakeside Villas are fully self-contained and are not serviced daily. You will be provided with a breakfast hamper for your first morning and a bottle of Crittenden Estate Sparkling wine on arrival (for stays of 2 nights or longer AND if booked directly through www.lakesidevillas.com.au).

- Wedding parties are required to take all large boxes and all wedding related items/rubbish with them. No rose petals are to be used on the floor or bedding.

- There is only one vehicle car space allocated per villa. If you have extra visitors, please advise them to park their vehicle in the restaurant/ wine centre car park.

- As we are on a rural property, the water system is heated by electricity. Although it is a large system suitable for the villa, there is a finite amount of water in the reservoir. Please consider this if you wish to fill the spa and have a shower/ wash dishes at a similar time. The reservoir will take time to heat again.

- As is the case with all electricity, from time to time we may experience blackouts which also controls the water supply. Although it is an inconvenience, this is beyond our control and no compensation can be provided.

- Refunds cannot be given for events out of control of the property owner. Events include, but are not limited to weather damage, power blackouts, landslides, insect infestation, floods, plane cancellations, demonstrations, civil unrest and any other unusual event.