What if I have to cancel due to COVID-19?
Linda
Last Update il y a 2 ans
For an unknown period, the conditions below may override some standard terms & conditions. All other standard terms & conditions will apply.
Lakeside Villas will follow all government or council initiated restrictions applying to the Mornington Peninsula Shire and East Gippsland Shire.
This policy will apply within the 7 days leading to the booking only. Cancellations further out than 7 days will incur normal cancellation policies.
**We strongly recommend that you take out additional travel insurance that will cover you for COVID-19, but please ensure you check the PDS of the insurer to ensure that you are covered, as not all insurers cover for COVID-19.**
Under the following circumstances we will offer you a change of dates, credit note or refund if you and your entire group are affected by COVID-19:
-We are unable to host you due to travel bans/restrictions in our region
-You are unable to travel due to travel bans/restrictions in your region
-You are unable to travel due to border restrictions between your home and our properties
-You are unable to travel due to the reintroduction of quarantine requirements on returning home, providing there was no quarantine requirement when you booked your accommodation.
IF the above circumstances apply for only SOME of your guests before your arrival date, our standard terms and conditions will apply and you will not be entitled to a special cancellation policy or refund.
IF the above circumstances apply for ALL guests during only SOME your booking dates, Lakeside Villas agrees to allow one of the following:
-a credit note for ONLY the date/s that have been restricted OR
-to add the cancelled days to the end of your booking (if available)
**We will not offer change of dates, credit note or refunds for COVID-19 circumstances that can be covered by travel insurance such as you contracting COVID-19 prior to arrival or mandatory quarantine. In those cases, our normal cancellation policy will apply.**
IF travel is restricted during your booking AND you have already arrived at the property, Lakeside Villas agrees that you can remain in the property until your departure date. Should you choose to leave early to return home during this period, no refund, future date change or credit note shall be given.
Bookings made via 3rd party websites with held payments (eg AirBnB, Booking.com) will incur the cancellation policy of the website booked. Guests will need to check the relevant 3rd party website policies for details.